Customer Service Receptionist & Cashier
Join the vibrant team at 13 Tiles Mahjong in Surabaya! We are seeking a friendly, energetic, and customer-focused Customer Service Receptionist & Cashier to create exceptional experiences for our guests. As the first point of contact, you will play a key role in ensuring our customers feel valued and well taken care of. This role offers a dynamic work environment with opportunities for growth and development. 13 Tiles Mahjong is a popular mahjong parlor known for its lively atmosphere and commitment to customer satisfaction. Located in the heart of Surabaya, our parlor is a favorite spot for both locals and tourists alike.
In this role, you will be responsible for greeting guests, assisting with reservations, and handling cash transactions. You will work closely with our team to ensure smooth operations and a pleasant experience for everyone. This is a great opportunity for someone looking to build a career in customer service within the hospitality industry. If you are passionate about providing excellent service and enjoy working in a fast-paced environment, we want to hear from you!
📋 Tanggung Jawab Pekerjaan
- Greet and assist guests at the reception desk
- Handle cash transactions and manage the cash register
- Process reservations and manage the booking system
- Provide information about our services and promotions
- Ensure a clean and organized reception area
- Assist with inventory management and restocking supplies
- Handle customer complaints and escalate issues as needed
- Maintain a positive and professional demeanor at all times
🎓 Kualifikasi & Syarat
- Minimum of 1 year of experience in customer service or a related field
- Strong communication and interpersonal skills
- Basic knowledge of cash handling and point of sale (POS) systems
- Ability to work in a fast-paced and high-energy environment
- Friendly and approachable demeanor
- Basic computer skills, including familiarity with Microsoft Office
- Ability to stand for long periods of time and lift up to 20 lbs
- High school diploma or equivalent, with a preference for candidates with a background in hospitality
🛠️ Keahlian
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